Thank you for shopping with Robetradr, We want you to be completely satisfied with your purchase. Please read our return policy carefully before making a purchase.
1. Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- Products must be unused, in original packaging, and in the same condition that you received them.
- Proof of purchase (receipt or order confirmation) is required.
2. Non-Returnable Items
The following items are not eligible for return:
- Promotional items.
- Customised or personalized items.
3. Return Process
- To initiate a return, please contact us at support@robetradr.com with your order details.
- Once your return request is approved, you will receive instructions on how and where to send your item.
- Customers are responsible for return shipping costs, unless the product is defective or the wrong item was sent.
4. Refunds
- Refunds will be issued to your original method of payment once the returned item is received and inspected.
- Please allow 5-7 business days for processing.
- Shipping fees are non-refundable
5. Exchanges
- Exchanges are only offered if an item is defective or damaged or sizing is wrong
- If you need to exchange an item, contact us at support@robetradr.com
6. Damaged or Incorrect Items
If you received a damaged or incorrect item, please notify us within 14 days of delivery with photo evidence. We will arrange a replacement or full refund at no extra cost to you.
7. Right to Refuse Returns
We reserve the right to deny a return if the item does not meet the above conditions.
8. Contact Information
For any questions regarding returns, please contact us:
Robetradr
Email: support@robetradr.com
